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1. Re: Commercial Support for ModeShape
rhauch Mar 19, 2012 10:13 AM (in response to bwallis42)The community version of ModeShape does not come with support -- other than this community.
But, for those wanting support, the current plan is for ModeShape 3 to be included and supported in JBoss SOA-P 6.0, which will be based upon JBoss EAP 6.x. I'd be surprised if the subscription would limit the number of repositories, but that decision is above my pay grade. Contact me offline, and I can put you in touch with the right people.
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2. Re: Commercial Support for ModeShape
bwallis42 Mar 21, 2012 12:00 AM (in response to rhauch)Randall Hauch wrote:
The community version of ModeShape does not come with support -- other than this community.
And it is great support! You are making it hard for the company to make a case to sell support
But, for those wanting support, the current plan is for ModeShape 3 to be included and supported in JBoss SOA-P 6.0, which will be based upon JBoss EAP 6.x. I'd be surprised if the subscription would limit the number of repositories, but that decision is above my pay grade. Contact me offline, and I can put you in touch with the right people.
That's what I wanted to know, that there is the option of getting comercial support.
thanks.
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3. Re: Commercial Support for ModeShape
gmlopezdev Mar 5, 2013 3:08 PM (in response to rhauch)Sorry to re-open this thread however I'd like to confirm whether support is already available now that modeshape 3 has been out for a while.
Thanks for your help!
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4. Re: Commercial Support for ModeShape
rhauch Mar 5, 2013 3:19 PM (in response to gmlopezdev)Commercial support will be available within at least one of Red Hat's middleware platforms, the Enteprrise Data Services (EDS) Platform starting with version 6.0 (which is not yet available). If you contact me offlist, I can forward your query to the right folks within JBoss. There is an early adopter program, though I know very little about it.
As you may know, it takes some time for community software to show up in Red Hat's middleware portfolio. My take on some of these reasons include:
- Red Hat integrates a lot of open source community projects into just a few cohesive, tightly-integrated middleware platforms, and these are thoroughly tested and qualified. All this effort takes time.
- While the communities release frequently, Red Hat middleware emphasizes stability - releases are less frequent because they will be supported for quite some time.